April 14, 2026
Designed to complement dealer expertise in the field, helping teams work more efficiently, consistently, and confidently. Supporting overhead lifting systems in live care environments requires:
- Accurate, up-to-date technical information
- Consistent installation and service practices
- Fast access to guidance while engineers are on site
A trusted source for documentation, training, and troubleshooting to support reliable outcomes and avoid unnecessary delays or repeat visits. The Dealer Portal brings these resources together in a structured, version-controlled environment, supporting dealers in meeting these expectations effectively.
Installers & Service Technicians
- Installation manuals and service documentation
- Preventative maintenance guidance
- Structured troubleshooting tools and FAQS
Training & Competency Support
- Online learning modules
- Product-specific learning pathways
- Clear reference material for both new and experienced engineers
Centralized Document Library
- Technical manuals
- Service bulletins
- Installation drawings
- Product reference materials
- How to animations
- Product Images
All content is version-controlled, ensuring users are always working from the most current approved information.
Documents are searchable, clearly organized, and maintained in one place, helping remove uncertainty around which materials should be used in the field.
Designed for Use in the Field
The Dealer Portal is built to support technicians where the work happens, with cell phone and tablet-friendly content that can be accessed on site. QR-code provide quick access from spares kits and documentation directly into relevant portal content. This allows technicians to move quickly from diagnosis to resolution, improving efficiency without disrupting care environments.
Future enhancements will focus on improving self-service capability, accessibility, and service efficiency, ensuring the platform remains aligned with industry and dealer needs.