July 7, 2025
Downtime is costly, for care providers, for dealers, and most importantly for the people who rely on overhead lifting equipment every day.
To help reduce repeat visits, delays, and unnecessary disruption, Mackworth USA has developed dedicated Dealer Spares Kits for the TX600 and CP440P, designed specifically for installers, service engineers, and technicians working in the field.
These kits are intended to travel with the technician, ensuring the most commonly required service and replacement parts are immediately available on the first visit.
What Are the Dealer Spares Kits?
Each kit is supplied in a robust, portable hard case, fully stocked with the most frequently used service and repair components for the relevant lift model.
- TX600 Dealer Spares Kit
- CP440P Dealer Spares Kit
The contents are carefully curated based on real-world service data, focusing on the parts most likely to be required during maintenance, fault resolution, or urgent repair. The result: fewer return visits, faster resolution, and lower overall service cost.
Built for First-Time Fixes
The biggest operational cost in service is not the part, it’s the second visit. By carrying a complete spares kit:
- Technicians can resolve issues on the first visit
- Dealers reduce travel, labor, and scheduling overhead
- Care environments avoid extended downtime
The kits are supplied fully stocked and discounted, allowing dealers to replenish individual components as they’re used, rather than ordering ad hoc parts repeatedly.
Integrated Guidance & Digital Support
Each spares case includes clear part identification, guides, and QR codes that link directly to the Mackworth Dealer Portal. Through the portal, technicians can access:
- Preventative maintenance guidance
- Step-by-step service and repair instructions
- Clear part references and technical documentation
This creates a simple, consistent, and easy-to-follow workflow, even for less frequent service tasks, reducing errors and speeding up repairs.
Designed for Dealers. Better for End Users.
While the kits are designed to improve dealer efficiency, the most important outcome is the experience of the end user. A faster fix means:
- Less time without an overhead lift
- Reduced disruption to daily care routines
- Safer, more reliable lifting support for patients and caregivers
Supporting Smarter Service, Nationwide
These spares kits are part of Mackworth USA’s broader commitment to:
- Supporting dealer service capability
- Reducing lifetime cost of ownership
- Improving reliability and responsiveness across U.S. care environments
By combining physical spares, clear guidance, and digital support, Mackworth USA continues to make service and maintenance faster, simpler, and more effective.